Your company admin decides which shared numbers should ring for you. For a routing change, ask your admin to contact TalentLynk support through the in-app chat.
Direct lines and shared calls
A direct line rings the person assigned to it.
A mainline or hunt group can ring several people.
TalentLynk teams control reporting and communication access; changing a team does not by itself change call routing.
Tell support which number or group is involved and who should receive its calls.
Holiday cover
Support can temporarily forward calls to a teammate or mainline while your account stays active. Do not deactivate your account for annual leave.
Include your number, the forwarding destination, and the start/end dates and time zone. You can set your own status to Away once the forwarding is arranged.
SMS and WhatsApp messages cannot currently be forwarded to a teammate in the same way.
Out-of-hours calls
Ask support to set the mainline’s working hours and what should happen outside them, such as going to voicemail. A mainline schedule is separate from calls to your direct number.
Global Do Not Disturb blocks incoming calls, including direct calls; it is not a mainline-only filter.
Voicemail greeting
Send support an MP3 greeting or the text you would like read out. Specify the number and whether the greeting is permanent or only for a stated period.