A hunt group rings several teammates at the same time, so anyone in the group can answer. Use it for a reception line, sales enquiries or another shared point of contact.
Admins with Manage all users permission can manage groups in Settings → Hunt groups. This page is available for supported calling setups.
View your hunt groups
Open Settings → Hunt groups and search by name. The list shows how each group’s members are chosen and how many have phone lines. Select a group to open its details.
Create a hunt group
Select Create hunt group.
Enter a clear Name, such as “Client enquiries”.
Choose Pick by hand, Follow a team or All users.
For a manual group, choose its Members. For a team-based group, select the Team.
Select Create.
The group needs at least one active member with a phone line. TalentLynk assigns an extension, shown in the group’s details. Creating a group does not automatically connect an incoming phone number to it; contact support to arrange that routing.
Choose who gets the calls
Open the group and use Who gets the calls:
Pick by hand: choose individual teammates. Use the + beside Members to add someone, or the X beside a member to remove them.
Follow a team: choose a TalentLynk team. Group membership updates automatically when the team changes. Team managers receive calls only if they are also team members.
All users: include everyone with a phone line, including new users once their phone lines are ready.
Membership edits save as you make them; confirm Save if a change summary appears. Users marked Won’t ring are inactive or do not have a phone line, so they will not receive the group’s calls.
Check which numbers reach the group
The Incoming numbers panel lists numbers whose call routes can send calls to the group. It may also show conditions, such as working hours, or that a number forwards through another number.
This panel is for reference; it does not change routing. Check any notes about incomplete results. Calls forwarded from someone’s own number are not included in this list.
Rename or delete a group
Use the pencil beside the group’s name to rename it, then confirm with Enter or click outside the field.
Select Delete to remove a group you no longer need. Calls to its extension will stop working. If the group is still used by a call route, TalentLynk will block deletion; ask support to remove it from routing first.
Need a routing change?
Contact TalentLynk support through the in-app chat to connect a number to a group or change working hours, out-of-hours behaviour, voicemail or holiday forwarding. Include the number or group involved and what should happen to its calls.