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Hearing “you’ve reached your spend control limit” during a call

If you hear “you’ve reached your spend control limit” or a similar automated message when calling through TalentLynk, the recording may be coming from the telephone network handling the call rather than TalentLynk.

Check the number

Confirm that the telephone number is correct and includes the appropriate country code.

Then try calling another known working number through TalentLynk. If only one number is affected, the issue is likely specific to that contact’s number or call routing.

Call the number outside TalentLynk

Call the same number from a mobile phone or another telephone service.

  • If you hear the same message, it is being generated outside TalentLynk. Ask the contact to check the number, account restrictions, spend limits and call-forwarding settings with their phone provider. You can also request an alternative number.

  • If the call connects normally, but fails through TalentLynk, contact TalentLynk Support so we can investigate the call route.

  • If you hear the message when calling several different numbers from your own mobile, your mobile account may have reached a spend or credit limit. Contact your mobile provider or account administrator.

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