Skip to main content

Troubleshooting

Solutions to common problems.

1 author20 articles
‘I am unable to dial out’
‘My number comes up as Anonymous/Unknown when dialling out’
'My calls are going straight to voicemail or not connecting'Why “cold” outreach is getting harder and what you can do about it.
‘Call blocked by browser / headset.'How to allow microphone permission or disconnect and reconnect your headset.
‘I can’t hear anyone on the other side or they can’t hear me’If you have any sound troubles, please view this complete sound settings guide.
‘My Chrome Extension isn’t working’If you are having trouble with your Talentlynk Click-to-Call Extension
‘TalentLynk opens a new tab on click-to-call instead of the desktop app’Your TalentLynk click-to-call extension and desktop app might get out of sync. Please follow the guide:
’I don’t get notified about calls unless my TalentLynk window or tab is active on my desktop’This might happen due to your browser putting the TalentLynk app to sleep to save memory if you have too many other tabs or programs opened. To prevent it from…
‘I’m unable to call out to X country’
‘My emails aren’t syncing with TalentLynk’
‘I sent a WhatsApp/SMS that failed’What to do when you send a WhatsApp or SMS message and it fails.
‘I’m having trouble logging in’If you are having issues logging into the TalentLynk app.
'I can’t hear the other person and they can’t hear me when I get a call in Teams'During a TalentLynk call, if another app (e.g., Microsoft Teams) rings and the audio cuts out.
'Someone tried calling me and got a message saying they will be charged for the call.'If someone tries to call you and they get an automated message saying they will get charged.
'Can I keep using my existing number with TalentLynk?'You can use your existing number when making calls with TalentLynk - here’s how it works and what to expect.
📩 'Contact cannot reply to my SMS'If a contact can’t reply to your text message, but you are able to receive text messages from other numbers.