TalentLynk

‘I am unable to dial out’

‘My number comes up as Anonymous/Unknown when dialling out’

Why “cold” outreach is getting harder and what you can do about it.

'My calls are going straight to voicemail or not connecting'

How to allow microphone permission or disconnect and reconnect your headset.

‘Call blocked by browser / headset.'

If you have any sound troubles, please view this complete sound settings guide.

‘I can’t hear anyone on the other side or they can’t hear me’

If you are having trouble with your Talentlynk Click-to-Call Extension

‘My Chrome Extension isn’t working’

Your TalentLynk click-to-call extension and desktop app might get out of sync. Please follow the guide:

‘TalentLynk opens a new tab on click-to-call instead of the desktop app’

This might happen due to your browser putting the TalentLynk app to sleep to save memory if you have too many other tabs or programs opened. To prevent it from…

’I don’t get notified about calls unless my TalentLynk window or tab is active on my desktop’

‘I’m unable to call out to X country’

‘My emails aren’t syncing with TalentLynk’

What to do when you send a WhatsApp or SMS message and it fails.

‘I sent a WhatsApp/SMS that failed’

If you are having issues logging into the TalentLynk app.

‘I’m having trouble logging in’

During a TalentLynk call, if another app (e.g., Microsoft Teams) rings and  the audio cuts out.

'I can’t hear the other person and they can’t hear me when I get a call in Teams'

If someone tries to call you and they get an automated message saying they will get charged.

'Someone tried calling me and got a message saying they will be charged for the call.'

Alexandra Nitu

Troubleshooting

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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