Open the Dialler
Click Phones
The Dialler will pop out
Paste or type any number to call
✅ The dialler includes pre-loaded country codes (default is UK). If you switch to another country (e.g. United States), it will stay selected until you change it again (or dial a different country code).
Auto-dial settings (optional)
Inside the dialler settings, you can toggle Auto Dial:
Auto Dial ON: clicking a number (e.g. via the extension) will immediately start the call
Auto Dial OFF: clicking a number will only populate the dialler — you choose when to press call
Answering inbound calls
When someone calls you:
The dialler will pop up automatically
You’ll hear a ringtone (if sound is enabled)
Click Answer to pick up
Once on the call, you’ll see call controls such as:
Mute
Transfer
Transfer a live call
While on a call, click Transfer
Choose how you want to transfer it:
Blind transfer (send the call straight to a teammate)
Assisted transfer (call your teammate first to explain the context, then transfer)
✅ Assisted transfer is useful when you want to brief a colleague before connecting them to the caller.