Admins with Manage all users permission can manage the company’s existing numbers in Settings → Phone numbers.
Find and review your numbers
The list shows each number’s name, type and assigned users. A WhatsApp icon shows that the number is registered on WhatsApp.
Search by number, name or user.
Use the column filters to narrow the list by type, access or WhatsApp registration.
Select the CSV icon to export the numbers currently shown.
Rename a number
Select the pencil on the number’s row.
Update Name visible to users, for example “Sales UK” or “London main line”. Clear the field to remove the name.
Select Save.
The label changes how the number appears in TalentLynk; it does not change the phone number itself.
Choose who can use a shared number
Open the shared number using its pencil icon.
Turn on Available to all users to make it available company-wide.
To restrict access, turn the switch off and choose people under Users with access.
Select Save.
This controls who can use the number as a caller ID and for its supported messaging channels. It does not change which people ring for incoming calls. Manage group-call recipients under Settings → Hunt groups.
Reassign a direct number
A DDI is a direct number assigned to one person.
Open the direct number using its pencil icon.
Choose the new owner under Assigned user.
Select Save.
Choose an active user with a phone account. Some numbers have a custom setup and need support to change the assigned user; TalentLynk will tell you if this applies.
Check related numbers and campaigns
After saving, read any notices shown:
Other numbers forward to this landline: their calls will ring the landline’s new owner, even if those numbers still belong to someone else. Reassign those numbers too if they should move with the landline.
Campaigns still use this number: draft or pending campaigns can keep their selected sending number after the owner loses access. Review the listed campaigns and change the sender if needed.
When to contact support
Contact TalentLynk support through the in-app chat to request new numbers, change custom call routing or arrange a change the editor cannot make. Forwarding numbers cannot be assigned to users here, and a WhatsApp icon does not provide WhatsApp setup controls.