No TalentLynk logo in the toolbar
Open the puzzle-piece Extensions menu and pin TalentLynk. If it isn't listed, go to chrome://extensions and check that TalentLynk is installed and turned on.
The logo doesn't open a side panel
You may have an older version of the extension. Contact your administrator or our support team.
Sign-in required or App disconnected
Click Open TalentLynk, sign in in the same Chrome profile and keep the app open.
Reconnecting
Give it a moment. If it continues, check the app is open and signed in, then close and reopen the panel.
Open a CRM contact
Open a contact record, not a dashboard or general list page.
TalentLynk is open in this tab
Switch from the TalentLynk tab to your CRM tab.
Phone offline
Connect your phone in the TalentLynk app and check microphone access.
Contact unavailable or a CRM error
Check you're on the right record and CRM workspace. Click Retry if shown. If it keeps happening, ask your administrator to check the CRM integration.
The previous contact is still showing
Read the message in the panel and wait for the new contact to load. Check the name before calling or sending anything.
If TalentLynk icons are missing from your CRM after installing or updating, save your work, then refresh the CRM page. Don't refresh the TalentLynk app or change its settings during a call.
Still stuck? Remove the Chrome extension and re-install it by following the Troubleshooting steps in your account's settings page, here.