Reports (KPIs)
In TalentLynk, click Reports (left-hand menu)
You’ll land on the Activity tab
Here you can see KPIs such as:
Inbound calls, Outbound calls, Total calls
Missed and No answer
Transcription usage + number of AI Summaries
Messaging volume across SMS / WhatsApp / Email (inbound + outbound)
Filter by date range
Use Reporting period to switch between different dates or a custom period.
Filter by team
Use the Teams filter to view KPIs for a specific team (or all teams).
Note: If you’re not an admin/manager, you’ll only see your own KPIs.
Call Logs (Drill into calls)
In Reports, click the Call Logs tab
Use filters to narrow results, including:
Reporting period
Direction
Status
Teams / Teammates
Search by contact
Minimum call duration
What you can do from Call Logs
For each call, you can:
Play recording
Click Smart Actions to create / view:
AI Summary
Transcripts
Any available automations (if enabled)
✅ Useful for reporting, performance tracking, and coaching/1:1s.
Exporting Reports
You can export Reports/Call Logs for sharing by using the export options (e.g. PDF).