TalentLynk

How to find your invite and log in for the first time.

🗝️ Logging into TalentLynk

The Click-to-Call extension lets you call from your CRM - saving time and keeping all communication tracked inside TalentLynk.

📞 Installing the Click-to-Call Extension

How to Connect Your Email, explaining how the emails sync with TalentLynk, enabling notifications and why they are important.

✉️ Connecting Your Email & Enabling Notifications

The Settings page is where all your communication tools and CRM integrations come together - keeping everything in sync across TalentLynk and your existing systems.

⚙️ Settings Page & Integrations

How to View and Manage All Your TalentLynk Conversations in One Place

📥  Smart Inbox Navigation

Explains what Mainlines are and how to utilise them

📞 Handling Missed Calls & Voicemails on Mainlines (Shared Lines)

💬 Using WhatsApp in TalentLynk

🇺🇸 Starting an SMS Conversation with US Contacts (Opt-In Required)

TalentLynk automatically records your calls and makes it easy to review them later. With one click, you can generate a call transcript and an AI Summary and TalentLynk will log…

☎️ Recorded Calls, Transcriptions & AI Summary

Use Smart Actions to apply AI Automated Workflows after calls, generating Job Descriptions, Screening Questions, and more from your call transcript.

🤖 AI Automated Workflows (Smart Actions)

TalentLynk’s AI Assistant helps you reply faster across Email, WhatsApp and SMS by generating message drafts based on the conversation context.

✍️ AI Suggested Replies

Use Reports to track activity KPIs across calls and messaging (SMS, WhatsApp and Email). Use Call Logs to drill into individual calls, search by contact, replay recordings, and access transcripts…

📊 Reports & Call Logs

The Dashboard gives you a live view of your team’s daily activity — including who’s on the phone, call volumes, total call time, and messaging across SMS/WhatsApp/Email.

🏠 Dashboard

Call Monitoring lets admins and managers listen, whisper, or join live calls to support coaching and live assistance.

🎧 Call Monitoring in TalentLynk

Use the Dialler to make outbound calls, manage dial settings (like auto-dial), and transfer live calls to teammates.

📞 Dialler and Call Transfers

If you’re juggling lots of browser tabs (CRM, LinkedIn, etc.), you can install TalentLynk as a desktop app so it opens in its own window — separate from Chrome/Edge tabs.

💻 Saving TalentLynk as an App

If you can’t hear calls (or others can’t hear you), it’s usually because Windows isn’t using the correct headset for input (microphone) and output (speakers). This guide shows the recommended…

🔊 Sound Settings (Windows)

How to reset permissions and re-enable your microphone. 
After updating your browser you might see the following message:
“Call blocked by your browser or headset. 
Allow microphone permission or disconnect…

🎙️ Microphone Permissions

Alexandra Nitu

This is a step by step guide to help you get started with TalentLynk.

TalentLynk Onboarding Guide

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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