Skip to main content

đŸ“© 'Contact cannot reply to my SMS'

If a contact can’t reply to your text message, but you are able to receive text messages from other numbers.

What this usually means

If you can see incoming SMS replies from other contacts on the same number, your SMS line is working normally.

First check whether the contact’s number has been blocked in TalentLynk. A block stops incoming SMS and WhatsApp messages from that number for your whole team. If the number is not blocked, the sender’s mobile provider may be blocking or failing to deliver the reply.

What to do next

1) Check whether the number is blocked

Open the contact in the Smart Inbox. Look for a Blocked badge and check whether the number they are replying from appears in red. Hover over its blocked indicator to see who blocked it and when.

If the block should be removed, an admin with Manage all users permission can open Edit contact, click the block icon beside the number and confirm Unblock. New SMS and WhatsApp messages from that number can then be received by your team.

See Blocking and unblocking contact numbers for the full steps.

2) Confirm it’s not a wider issue

  • Check whether you’re receiving SMS replies from other contacts.

  • If yes and the contact’s number is not blocked, the issue is likely isolated to that contact/provider.

3) Ask the contact for more details

  • Exact date and time they attempted to reply

  • A screenshot from their phone showing the failed message (ideal)

You can send them something like:
“Can you share the exact time/date you tried to reply, and a screenshot of your message screen? Our provider can investigate further once we have that.”

Send these details to support

Once you have the info above, send it to your TalentLynk support contact so we can raise a ticket with the network operators.

Related Articles
Did this answer your question?