The Stop recording button lets you stop saving audio for an active phone call. This is useful when a candidate, client, or contact asks not to be recorded, or when your team decides that a particular call should not have a saved recording.
This feature is controlled by user permission. If you do not see the button and need access, please ask an admin in your organisation to enable the Stop call recording permission from Settings for your user account.
How it works
When call recording is enabled for your team, TalentLynk may record phone calls so they can be played back later and used for transcripts, AI summaries, and other Smart Actions.
When you stop the recording during a call
the call itself continues as normal
TalentLynk stops the recording for that call
the recording cannot be played back afterwards
Smart Actions such as transcript and AI summary will not be available for that call
the call message will show that the recording was stopped, including who stopped it and when
How to stop a recording
During an active call, look for the Stop recording button in the call controls.
Click Stop recording.
TalentLynk will ask you to confirm.
Click the button again to confirm and stop the recording.
This extra confirmation helps prevent recordings being stopped accidentally.
Or from the click-to-call popup
What you’ll see afterwards
Once the recording has been stopped, the call message will no longer show the audio player.
Instead, you’ll see a message explaining that the call was not recorded, along with the name of the person who stopped the recording and the date/time it was stopped.
Why can’t I see the Stop recording button?
The Stop recording button is not enabled for every user by default.
If you do not see it, it usually means your user account has not been given the Stop call recording permission.
If you need access, speak to an admin in your organisation. Admins can enable this permission for individual users.
Important notes
Stopping a recording only affects the current call. It does not turn off recording for future calls.
Once a recording has been stopped, the recording for that call cannot be played back or used for Smart Actions.