Do not reset or refresh TalentLynk during an active or held call.
Reset the phone connection
Finish any active calls, including calls on hold.
Open Your availability using the person icon where you switch between Available and Away.
Select Reset phone connection. Wait for Phone reconnected, then make a test call.
The option appears in the web-app tab handling your calls. It is disabled during a call or while offline. If resetting fails, check your internet connection or VPN and retry. Refresh the app if it keeps failing.
Calls will not connect
Try another contact to check whether one number or all calls are affected.
If available, try the same number from TalentLynk on another device. Note whether the problem affects one user or your team.
If calls still fail after resetting, check that Chrome or Edge is up to date.
If several users are affected, check your office internet connection first. Contact support only if calls still fail across users or devices after the checks above. Include the exact error and when it started.
The call ended but still shows in progress
After confirming the call has ended, try the reset steps above. If reset is disabled, or the call card or Busy status remains stuck, refresh once. If it still persists, contact support; our team may need to end the call record manually.
Include the contact or number, call date/time and time zone, approximate duration, and a screenshot. Tell us if the recording or AI Summary is also missing.
Only one number fails
If other numbers connect, the saved number is most likely incorrect or no longer in use. Check the number and country code, and try calling it from your personal phone.
If it also fails there, ask the contact for a working number and update their record. If it connects, check the saved number’s format and retry in TalentLynk.