Chrome
You will need to reset your browser permissions and allow Chrome to request them again.
See this video for a step-by-step guide
Edge
Make sure Edge is up to date. Copy
edge://settings/helpinto the address barClose any TL desktop apps and open just one in a new tab: https://app.talentlynk.ai/
Open a second tab and paste this into the address bar:
edge://settings/privacy/sitePermissions/allSites/siteDetails?site=https://app.talentlynk.aiFor Microphone, change the option to "Ask"
Go back to the TL tab and refresh
Open the dialler in TL > Settings and Allow when asked for Microphone permission
If there's no error there, click "Open in app" from the top right of the address bar to reopen the desktop app
Other tips
If you are still having issues, you might need to reach out for help to your company's IT team as we're limited in the help we can offer for local laptop or headset issues since we don't have access to your devices. Your company's IT team is in a much better position to identify what's wrong and offer solutions.