The Smart Inbox brings all your communication channels together — calls, WhatsApp messages, SMS, and emails — into a single unified thread.
This makes it easy to stay on top of every interaction with your candidates and clients.
🔎 Accessing the Smart Inbox
You’ll find the Smart Inbox on the left-hand side of TalentLynk, just under Home.
If you’re brand new and haven’t spoken to anyone through TalentLynk yet, this page will appear empty. Once communication starts flowing, this is where you’ll see everything.
👥 Contact List & Filters
On the left-hand panel, you’ll see:
A list of all contacts you’ve had previous conversations with
A Star icon to mark important conversations
A Smart Filter where you can filter by:
⭐ Starred conversations
👤 Candidates
🏢 Clients
🏙️ Companies
This makes it easy to focus on the conversations that matter.
🧑💼 Contact Details
When you select a contact from the list, you’ll see detailed information about them, including: Name, Company, Title
Additional tools include:
LinkedIn search button — quickly look up the contact on LinkedIn
Refresh button — instantly syncs the latest contact information from your CRM (updated surname, number, email, etc.)
This ensures your contact details in TalentLynk are always up to date.
☎️ Caller ID & Call Options
Your Caller ID displays the number your contact will see when you call or message them.
You can choose to send communication from:
Your mobile number
A landline
A company main line
Next to the contact’s number, you’ll also find a Call button to dial directly from TalentLynk.
You can also initiate calls straight from your CRM (Bullhorn, Loxo, Vincere, Cherri, etc.) using the Click-to-Call extension.
🧵 Unified Conversation Thread
The centre of the Smart Inbox shows a single combined thread of every interaction with that contact, including:
📧 Emails
💬 WhatsApp messages
📨 SMS
📞 Phone calls
Everything appears in one timeline, so you always have full context.
✉️ Sending a New Message
At the bottom, you’ll find the message box. Here’s how it works:
Select a channel:
WhatsApp
SMS
Email
For Email:
Edit the subject line
Add/remove your signature
Attach files
For SMS:
Messages must be plain text only
No attachments or media
🎛️ Filtering by Channel
If you only want to view communication from a specific channel:
Use the thread filter at the top of the conversation
Example: Choose WhatsApp to show only WhatsApp messages with that contact
This is especially helpful when reviewing channel-specific activity.
✅ Summary
The Smart Inbox helps you:
View every message and call in one location
Easily filter contacts and conversations
Synchronize the latest contact details from your CRM
Communicate across WhatsApp, SMS, email, and calls
Keep full visibility of your relationship history with each contact
It’s your all-in-one hub for candidate and client communication.