How to tell if this is the issue
Open the Dialler
Go to Settings
Scroll down to Sound settings
If you see Microphone permission was denied, follow the steps below.
In the TalentLynk App
Click the three dots (top right)
Select App info
Under Permissions, click Reset permissions
Close the menu, then click Reload when prompted
When prompted again:
Allow Notifications
Allow Microphone (Allow while visiting the site)
✅ Your calls should now work.
TalentLynk in Chrome / Edge (browser tab)
Click the site icon next to the address bar (left of the URL)
Click Reset permissions
Reload the page
When prompted again, allow Microphone (Allow while visiting the site)
✅ Your calls should now work.
Select your headset in Sound settings
After permissions are enabled:
Open the Dialler
Go to Settings → Sound settings
Select your headset by name (instead of leaving it as Default)
✅ This helps avoid issues when switching devices.
Test your microphone
In Sound settings, click Record
Say something (e.g. “This is a headset test”)
Click Stop
Click Play to listen back
✅ If you can hear the recording and you see the input lines moving while speaking, it’s working.
If it still doesn’t work
Sometimes you may need to repeat the reset once more:
Reset permissions again
Reload
Allow microphone again
✅ If the dialler is “spinning” or waiting, it’s usually still waiting for microphone permission to be allowed.