If a candidate or client reports that a call from your TalentLynk number appears as "Suspected Spam", it does not necessarily mean the number has been blocked.
The warning is usually applied by the recipient's carrier, phone, or a caller ID and spam-screening provider. TalentLynk cannot directly add, remove, or control these labels, but the steps below can help protect your numbers.
ℹ️ Why this happens
Spam-screening systems look at user reports and patterns in your outbound calls. Legitimate recruitment calls can sometimes look suspicious when there are:
Lots of unanswered calls
Repeated calls to the same person in a short period
A high proportion of calls lasting only a few seconds
Calls that disconnect immediately after reaching voicemail
Rapid calls to a large list of numbers
These signals can affect UK as well as US calls, although the exact label and screening behaviour vary between providers, devices, and networks.
✅ What you should do
1. Register your business numbers
An admin or manager at your company should complete the registration. These services require your business details and confirmation that your organisation is authorised to use the submitted numbers.
The service you need depends on the country of the number.
For UK numbers
Use Hiya's free Number Registration service to register every active UK business number your team uses for outbound calls.
Create a free account or sign in, then follow Hiya's instructions to add your business details and phone numbers. The account also lets you check the spam status and reputation information available for your registered numbers.
For US numbers
Use the Free Caller Registry to register every active US business number your team uses for outbound calls.
Your account admin or manager will need to verify their company email address, provide the requested business and calling information, and confirm that your business is authorised to use the submitted numbers. One submission shares the registration information with the major US call-protection providers.
Registration can reduce the risk of a legitimate number being labelled as spam, but neither service guarantees that an existing warning will disappear or that a number will never be flagged.
2. Do not repeatedly call numbers that do not answer
If someone does not pick up, avoid calling them several times in quick succession.
Instead:
Try once, then make a second attempt later in the day or week if appropriate.
If there is still no answer, follow up by SMS or email.
This helps maintain a healthier balance between answered and unanswered calls.
3. Let voicemail play and leave a message
Do not hang up a few seconds after reaching voicemail. That pattern can resemble automated spam traffic.
Let the greeting finish and leave a short, friendly message explaining who you are, why you are calling, and how the person can reach you.
4. Avoid power-dialling behaviour
Rapid-fire calls, frequent retries, and working through large lists of contacts who never answer can all look like automated calling.
Slow the pattern down, be selective about who you call, and combine calling with SMS and email outreach.
5. Keep your Caller ID consistent
Once you have spoken to a candidate or client, continue calling from the same number where possible. You can also ask them to save the number in their contacts.
If you need to use another number already assigned to your account, see Caller IDs for instructions.
⛔ What if the number shows as "Spam"?
A full "Spam" label is more serious than a "Suspected Spam" warning. If your number is consistently displayed as "Spam", register it with Hiya if you have not already done so, then contact TalentLynk Support.
We will help you review the available options. Depending on the impact, we may recommend switching to another assigned Caller ID or replacing the affected number, although we understand that changing a business number is not always practical.